complaint letters

INTRODUCE COMPLAINT LETTERS

Complaint letters are an effective way of expressing the customer’s/consumer’s dissatisfaction with a product or service. They are better than a verbal complaint as the written word always yields more power than a verbal one. Here are a few tips to help you write an effective Complaint letter:
A letter of complaint, or complaint letter, is normally written to deal with a problem situation when the product damaged and wrong. Even though you may feel angry because of several problems mentioned above, but in business correspondence you should not show by writing bad words in your complaint letter. Your letter should be polite, explain the problem clearly for example by mentioning why you are dissatisfied and hope your supplier will give you a replacement.
In the first paragraph you should identify what the issue is and any relevant information that you believe is important. Be sure to include the following information if it's applicable to the situation: the date/time of the issue, location, name of person on duty, name of product, what the problem was, your account number, model number, price, warranty information and reference number
The last paragraph should thank the reader for the time. You can also throw in some compliments about something you liked about their company's product or service.You should include your telephone number/e-mail address after your printed name so that they can contact you ASAP if necessary.

Be sure to keep a copy of the letter for yourself and include photocopies of any relevant documents and enclose them with your letter

For example complain letters

Mr. George smbel
Customer Service
SANYO Company
Boston
18rd mei, 2009.
Ref: refrigerator product
Dear George smbel,

On 3rd April, 209 I have purchased a refrigerator from your showroom. Its model no. is 185665 and bill no. is 1032. After installation it was working fine for a week but then its cooling system has broken down.
I first made a verbal complaint about the issue but no action was taken for about a week. Then again I complaint about the problem and one of your engineers came and did the inspection. He advised me to change the complete set as there was some technical problem with the cooling system which could not be fixed permanently.
Therefore, I request you to kindly change the refrigerator as it is still in the warranty period. I am enclosing the copy of the bill and other documents for your reference and hope that my request will be entertained very soon.

Thanking You,
Sincerely,

Jennifer bell